Refund policy

 

Welcome to Virtuous & Classy Women Inc  At Virtuous & Classy Woman, we are dedicated to providing our customers with exceptional products and an unparalleled shopping experience. We understand that sometimes an item may not be the perfect fit or match your expectations, and that's why we have a hassle-free return and refund policy in place.

Refund Policy

  1. Eligibility for Refunds
    • Refunds are only available for products that are defective, damaged, or not as described. Please contact us within 14 days of receiving your order if you encounter any of these issues.
    • To be eligible for a refund, you must provide proof of purchase and evidence of the defect or damage (e.g., photos).
  2. Non-Refundable Items
    • Custom-made or personalized items are not eligible for returns or refunds.
    • Sale items or gift cards are non-refundable.
    • Shipping and handling fees are non-refundable.
  3. Refund Process
    • To request a refund, please email us at hello@evervirtuous.com with your order number and a description of the issue.
    • If your refund is approved, we will process it within 7-10 business days. Refunds will be issued to the original payment method.

Return Policy

  1. Eligibility for Returns
    • Returns are only accepted for defective, damaged, or incorrect items. Please notify us within 14 days of receiving your order.
    • Items must be unused, in the same condition as received, and in the original packaging.
  2. Return Process
    • Initiate a return: Please contact us at hello@evervirtuous.com with your order number and a description of the issue.
    • Receive Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back.
    • Ship the Item: Carefully pack the item in its original packaging and include the return authorization slip. Ship the item to the address provided in the return instructions.
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  3. Inspection and Refunds
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days and will be issued to the original payment method.

Exchanges

We do not offer direct exchanges. If you received a defective, damaged, or incorrect item and would like a replacement, please follow the return process. Once your return is received and inspected, we will send out a replacement item.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please check with your bank or Credit Card Company first. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at hello@evervirtuous.com

International Returns

For international returns, please contact our customer service team for specific instructions. Note that return shipping costs for international orders may be higher and the return process might take longer.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

·      Email: hello@evervirtuous.com

  • Live Chat: Available on our website

Thank you for shopping with Virtuous & Classy Women Inc. We appreciate your understanding and cooperation in ensuring a smooth and satisfactory shopping experience.